Refund policy

Return & Exchange Policy
We offer a 7-day Return & Exchange Policy. You have 7 days from the date of delivery to request a return or exchange.
Eligibility
To be eligible for a return or exchange, the item must:
•    Be unused, unworn, and unwashed.
•    Have all original tags attached.
•    Be in its original packaging.
•    Be accompanied by the receipt or proof of purchase.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us at thecharwish@gmail.com within 7 days of receiving your order. Our team will guide you through the process.
Note: Returns or exchanges sent without prior approval will not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at thecharwish@gmail.com with photos of the product. We will resolve the issue as quickly as possible.
Non-Returnable Items
Returns and exchanges are not accepted for:
•    Sale or clearance items.
•    Gift cards.
•    Customized or personalized products.
•    Items that have been used, washed, or damaged after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.
For any questions regarding returns, exchanges, or refunds, contact us at thecharwish@gmail.com.